Delivery & Returns

Shipping & Delivery  

UK

Standard Delivery - delivered within 3-5 working days.  £3.95 

Express Delivery - delivered within 1-2 working days (including saturdays).  £4.95

Free shipping on orders over £50.00.  Sent using standard delivery, delivered within 3-5 working days.

We do not have weekend collections so any orders that are placed after 3pm on a Friday will not be shipped out until Monday, all of our orders are posted through Royal Mail's tracked and signed for service.  

Europe

Royal Mail International tracked and signed for - delivered within 3-5 working days.  £13.95

Rest of the World

Royal Mail International tracked and signed for - delivered withing 5-7 working days.  £19.95

 

Our Returns Policy

To be elegible for a return your item must be unworn or unused and in the same condition in which it was received.  The item must be in the original packaging and all tags must still be intact.  Please make sure that the items do not come into contact with anything that may cause marks or damage and that the tags do not appear to have been tampered with.  We will not be able to refund any items if any of the above is evident.

Returns are accepted within 14 days of your order being delivered.  Please be aware that the 14 days will start from when the delivery of your item is made to your shipping address provided.  If you are not there to sign for your package then the 14 days will still start from when it is delivered to the delivery office/collection point.  

Please make sure you post your items back to us securely and with the original delivery invoice enclosed, as we cannot be held responsible for returns that go missing in transit, these are your responsibility until they reach us.  We recommend using Royal Mails second class signed for service and please remember to ensure they are packaged up properly to avoid damage on their return.  The cost of returning the items are your responsibility and shipping costs are non refundable.  If we do not receive your returned goods we will ask you to provide proof of postage, if this cannot be provided then we reserve the right to refuse a refund.  

Any unwanted items can be posted back to Cutie Pants Ltd, 6 Hammarsfield Close, Standon, near Ware, Hertfordshire, SG11 1PG

Although we take extra care that the goods we are sending out are of a high standard, in the event that they are being returned or exchanged due to being defective we will pay the delivery cost for the new item, on the basis that the defect is reported to us by email within 48 hours of the item being delivered.

Refunds 

Refunds will be made within 14 days of the item being sent back to us, however we will aim to get these refunds out to you as soon as possible.  This allows for the item to be shipped back to us and for us to process the return and for your bank to process the refund.  The refund will only cover the cost of the item and not any shipping fees (unless for a faulty item).

All sale items are non-refundable.  You will only be elegible to either an exchange or a credit note to the same amount the item was sold for.